Medication Refill Policy
Medication Refill Policy
Protocol for Prescription
To better serve our patients in the most effective and timely manner, the protocol for prescription refills is outlined below.
Patient responsibility for
medication refills:
Patients are expected to take responsibility for knowing when their medications need refilling.
This responsibility includes identifying which medication(s) require refills.
Pharmacy refill request process:
To initiate a medication refill, patients are required to take action.
Patients should contact the pharmacy to request a refill.
The pharmacy can be reached by fax at 214-256-3770.
Medication refill policy:
Medication refills are subject to specific guidelines set by the Dallas Orthopedic & Shoulder Institute.
Refills are only available during normal business hours, which are Monday through Friday, from 8 am to 5 pm.
Refill restrictions:
Medication refills will not be provided on Saturdays, Sundays, or holidays.
Patients should plan their refill requests accordingly to align with the institute's business hours.
Medication refill processing time:
Refill requests require a minimum of 24 business hours to be processed by the pharmacy.
Patients should allow for this processing time when requesting refills to ensure timely receipt of their medications.
Early refill authorization:
The policy strictly prohibits the authorization of early refills.
Patients must adhere to the prescribed refill schedule and not request medication refills ahead of their scheduled refill dates.
Lost or misplaced
medications / prescriptions:
Medications or prescriptions will not be replaced if they are lost or misplaced by the patient.
Patients are responsible for keeping track of their medications and prescriptions to avoid loss.
Physician availability for refill authorization:
If a patient's physician is not in the office or is unavailable, medication refills cannot be authorized during their absence.
Patients must wait until their physician returns or becomes available to obtain authorization for medication refills.
Non-narcotic prescription requirements:
Non-narcotic prescriptions necessitate follow-up appointments every 3-6 months.
Patients with non-narcotic prescriptions should adhere to this follow-up schedule to receive refills.
Narcotic prescription requirements:
Narcotic prescriptions mandate a more frequent follow-up appointment schedule, with a requirement for follow-up every 30 days.
Patients with narcotic prescriptions must have a follow-up appointment every month to receive refills.
Prescription refill restrictions:
Prescription refills will not be provided on Saturdays, Sundays, or holidays.
Patients should plan their refill requests accordingly to align with the clinic's business hours and these restrictions.
As of Jan. 2021, ALL prescription refills will be sent electronically (including pain medications) Please do not come into the office to request a refill.
Do confirm your pharmacy where you will pick up your prescription. There will be an administrative fee of $25 to reissue any prescription.
The providers of Dallas Orthopedic & Shoulder Institute do not routinely prescribe narcotics on a long-term basis, nor do we administer narcotics by injection.
Individuals who are seeking pain treatment for chronic use (over 3 months) will be advised to be managed by a pain specialist or your primary care physician.
Protocol for Prescription
To better serve our patients in the most effective and timely manner, the protocol for prescription refills is outlined below.
Patient responsibility for
medication refills:
Patients are expected to take responsibility for knowing when their medications need refilling.
This responsibility includes identifying which medication(s) require refills.
Pharmacy refill request process:
To initiate a medication refill, patients are required to take action.
Patients should contact the pharmacy to request a refill.
The pharmacy can be reached by fax at 214-256-3770.
Medication refill policy:
Medication refills are subject to specific guidelines set by the Dallas Orthopedic & Shoulder Institute.
Refills are only available during normal business hours, which are Monday through Friday, from 8 am to 5 pm.
Refill restrictions:
Medication refills will not be provided on Saturdays, Sundays, or holidays.
Patients should plan their refill requests accordingly to align with the institute's business hours.
Medication refill processing time:
Refill requests require a minimum of 24 business hours to be processed by the pharmacy.
Patients should allow for this processing time when requesting refills to ensure timely receipt of their medications.
Early refill authorization:
The policy strictly prohibits the authorization of early refills.
Patients must adhere to the prescribed refill schedule and not request medication refills ahead of their scheduled refill dates.
Lost or misplaced
medications / prescriptions:
Medications or prescriptions will not be replaced if they are lost or misplaced by the patient.
Patients are responsible for keeping track of their medications and prescriptions to avoid loss.
Physician availability for refill authorization:
If a patient's physician is not in the office or is unavailable, medication refills cannot be authorized during their absence.
Patients must wait until their physician returns or becomes available to obtain authorization for medication refills.
Non-narcotic prescription requirements:
Non-narcotic prescriptions necessitate follow-up appointments every 3-6 months.
Patients with non-narcotic prescriptions should adhere to this follow-up schedule to receive refills.
Narcotic prescription requirements:
Narcotic prescriptions mandate a more frequent follow-up appointment schedule, with a requirement for follow-up every 30 days.
Patients with narcotic prescriptions must have a follow-up appointment every month to receive refills.
Prescription refill restrictions:
Prescription refills will not be provided on Saturdays, Sundays, or holidays.
Patients should plan their refill requests accordingly to align with the clinic's business hours and these restrictions.
As of Jan. 2021, ALL prescription refills will be sent electronically (including pain medications) Please do not come into the office to request a refill.
Do confirm your pharmacy where you will pick up your prescription. There will be an administrative fee of $25 to reissue any prescription.
The providers of Dallas Orthopedic & Shoulder Institute do not routinely prescribe narcotics on a long-term basis, nor do we administer narcotics by injection.
Individuals who are seeking pain treatment for chronic use (over 3 months) will be advised to be managed by a pain specialist or your primary care physician.
Caution
While you are under the care of your surgeon, you may be prescribed medication that could impair your ability to operate a motor vehicle, heavy machinery, or equipment.
Please refrain from operating a motor vehicle under the influence of prescribed medications that impair judgment. Arrange for proper transportation and exercise proper precautions while you may be under influence. If you have any questions, please ask your physician or your pharmacist.
For further questions, please contact us at 214-256-3778,
option 2 for clinical advice and medication refills.
Caution
While you are under the care of your surgeon, you may be prescribed medication that could impair your ability to operate a motor vehicle, heavy machinery, or equipment.
Please refrain from operating a motor vehicle under the influence of prescribed medications that impair judgment. Arrange for proper transportation and exercise proper precautions while you may be under influence. If you have any questions, please ask your physician or your pharmacist.
For further questions, please contact us at 214-256-3778,
option 2 for clinical advice and medication refills.
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